An AI expert beside every user
Every “How do I do this?” gets answered instantly.
An AI agent trained on your product: it sees where the user is and talks them through whatever they’re trying to do.
- Knows every process, setting and approved answer
- Follows what is happening on screen, with permission
- Available 24/7, in any language
- Adapts as users ask, interrupt or change direction
When users get stuck, they wait for a human.
Roxels answers the moment it happens, 24 hours a day, in any language. The reply arrives in seconds, right where the user is.
Different goals. The same expert beside you.
Users explain what they need. Roxels adapts the conversation to the task in front of them.
“Can you help me finish this setup?”
Walks through the form field by field, answers questions and captures the information the user provides.
The form is completed with everything your team needs to move forward.
One expert, multiplied by every user.
Your best person can only sit with one user at a time. Roxels sits with all of them at once, as patient on the two-hundredth session as on the first, awake when your team isn’t, learning what users keep asking, and leaving every conversation written down.
Your product, your users, your rules.
Roxels learns whichever way is easiest for you. One source is enough to start.
- Your live productGive us a login and it learns by using it
- Your codebaseLearns what the product can and cannot do
- DocumentationEvery written spec and reference
- SOPsThe exact way your team does it
- Help centerPublic articles and guides
- Product videosWalkthroughs and recordings
- ScreenshotsWhat each screen looks like
- Internal notesThe context that lives in your team's chats
Every conversation makes it sharper about how your product behaves and how users phrase things.
Who the user is and how their workspace is set up, so answers match their setup.
Where Roxels stops and brings a person in.
Embedded in your product, or shared by link.
Roxels lives inside your app for users who are already there, or opens in a browser tab for anyone you send it to. Same conversation, either entry point, and it can carry your branding instead of ours.
Inside your product
Roxels opens where the user already is. They ask, it responds, they finish the task on the same screen.
AskShare it with a link
Send a URL to anyone. They open it in a browser tab and start the conversation right away.
How can I help you get started?Nobody has to know it's Roxels.
It wears your logo, your colors, your voice and your domain. Users just see your product getting remarkably good at helping them.
From “I don’t know how to do this” to done, in minutes.
You train it once
Everything your best support person knows goes in: product, processes, edge cases and boundaries.
RoxelsIt sees what the user sees.
Roxels follows the screen live and responds to what is happening now, so users can explain things in their own words.
The questions your users actually ask.
Your experts stop repeating what Roxels already knows.
Roxels stays beside users through the questions and processes your team has explained hundreds of times. Your people step in when the situation genuinely needs them.
- 01Search
- 02Wait
- 03Explain the context again
- 04Schedule a call
- 01Ask
- 02Show
- 03Keep going
You pay for the work Roxels actually does.
Every product carries a different load, so a fixed price list would be a guess. We study your case, size the usage and send a quote built around it.
You pay for what Roxels actually does. Quiet month, smaller bill.
We look at your product, your volume and where Roxels lives before we quote anything.
One number, agreed up front, with the assumptions written down next to it.
Want your number?
Book a call, show us your product, and you leave the conversation knowing what Roxels would cost you.
Frequently asked questions
How does Roxels learn our product and internal processes?+
Your team connects product documentation, playbooks, goals and instructions once. Roxels uses that knowledge in every conversation. You control what it knows, how it responds and when it should escalate.
Can it guide users inside our actual product?+
Yes. With permission, Roxels follows the user’s screen and adapts its guidance to what they are actually seeing.
Can users interrupt and ask follow-up questions?+
Yes. Roxels keeps the context of the current conversation, so users can clarify, change direction or ask something related and keep going from where they are.
What happens when Roxels does not know?+
It stays inside what it knows. Based on your rules, it asks for more context, explains its limits, or hands the conversation over to your team with everything already captured.
Does it replace our support team?+
No. It handles the repeatable product questions and guided processes your team has already answered many times, so your people stay available for the cases that need judgment.
Does the user need to install anything?+
No. Roxels can be embedded in your product or opened through a browser link. Screen sharing is optional and permission-based.
What information does our team receive afterward?+
Depending on the configuration, Roxels can produce conversation summaries, captured fields, completed checklists and structured data sent through webhooks or connected systems.
What languages does Roxels speak?+
Roxels holds conversations in multiple languages and adapts to the language the user speaks.
Give every user someone they can ask.
See what Roxels would feel like inside your product.