Customers who don't understand your product leave.
Activation depends on timing. When customers need help at the exact right moment and your team isn't available, setup stalls. A single unanswered question can delay activation by days.
As much as teams try to make their UIs intuitive, there are always users who need extra help. The help usually comes from support in small text boxes with agents who don't have full context, or from how-to tutorials that can't adapt to what the user is actually seeing.
Meanwhile, users who never fully understand the product quietly stop logging in and retention drops before your team even notices.
- Repetitive calls consume CS hours that could go to strategy
- Users who don't fully grasp the product's value churn within the first 90 days
- Customers rarely read documentation before reaching out
- A single setup question can delay activation by days
What an AI Onboarding Specialist handles
What changes when Roxels handles onboarding
Capabilities a human team member cannot match at scale
Frequently asked questions
Got questions about Roxels? We’ve got answers.
Your team configures a session — defining the goal, the context, and what the AI should know. The user receives a link, joins the call, and optionally shares their screen. The AI guides the conversation by voice, adapts to what the user says and shows, and produces structured documentation when the session ends.
Yes. Roxels can guide users step by step while they maintain control, or handle it entirely — gathering information by voice, completing the configuration.
Roxels holds conversations in any language. The AI adapts to the language the user speaks.
No. The user clicks a link and joins from their browser. Screen sharing is optional and permission-based.
Each session generates structured data that can be sent directly to your backend via webhook, or delivered as documentation: summaries, checklists, completed forms, configuration records, or tickets.
Yes. Every session is pre-configured with goals, context, and specific knowledge. Your team controls what the AI covers and how it behaves.
Roxels holds a real voice conversation and observes the user's screen in real time. It follows goals — not a rigid script. It asks follow-up questions based on what it hears and sees, and adapts the way a human expert would. It can also take control of the process when the user prefers to delegate.
Customer Onboarding and Guided Setup & Forms. Support, HR & Training, and Discovery Calls are coming soon.
It depends on the complexity of your product. Most sessions run between 15 and 45 minutes. The AI adapts its pace to the user.
Yes. Each session is pre-configured with context specific to the customer — their plan, their role, their goals. The AI adjusts what it covers accordingly.
The AI acknowledges the gap and flags it for your team. The question is captured in the session output so a human can follow up.
It replaces the repetitive sessions — the ones where your team explains the same steps to every new customer. Your team focuses on strategic conversations, escalations, and relationship building.
Users who understand a product stay longer. Roxels makes sure every customer completes setup, understands each feature's purpose, and reaches their first moment of value — the point that determines whether they stay or leave.
Yes. Roxels can guide users while they maintain control, or do it entirely — gathering information by voice, completing the configuration, and sending structured data to your backend via webhook.
Any structured data collection: spreadsheets, registration forms, compliance questionnaires, configuration templates, checklists, and intake forms. If it has fields, Roxels can guide a user through it.
Yes. The AI adjusts which questions it asks based on previous answers. If a field depends on an earlier response, the AI routes the conversation accordingly.
The AI marks what was collected and what's still pending. The user can return later and pick up exactly where they left off.
Yes. Roxels gathers all information by voice, validates it in real time, and sends the completed record to your backend via webhook. The user contributes what they know. Roxels handles the structure and the submission.
The AI can walk through the form on screen with the user, or collect answers conversationally and fill the structure in the background — depending on how the session is configured.
